Can I manually add the ask a question form?
Yes, You can. Using shortcode, you can easily place “Ask A Question Form” anywhere of your site. Shortcode is: [bkb_ques_form /]
Read more »htaccess protected admin panel and ajax search issue
If you’re admin panel is password protected by htaccess then plugin will not able to access wp-ajax.php page, which is essential to pull search result from database. Very few sites occasionally uses htaccess rules to protect their admin panel access. But, unfortunately ajax call will not work until you remove htaccess code. Few references: 1. http://docs.easydigitaldownloads.com/article/201-admin-ajax-blocked 2. https://wordpress.org/support/topic/live-search-only-works-when-logged-in-as-admin
Read more »Create custom category page for knowledgebase items
Go to your currently activated theme folder. For example- “Twenty Twelve”. Just make a copy of category.php file and then rename it to taxonomy-bkb_category.php. Customize that page code according to your need. ** If you need code customization service contact with me. http://codecanyon.net/user/xenioushk#contact
Read more »Create custom single page for knowledgebase post
You easily create a custom single page for your knowledgebase post. 1. Go to your currently activate theme folder. For example- “Twenty Twelve” . 2. Then make a copy of single.php file and then rename it to single-bwl_kb.php 3. Finally, Customize that newly created single-bwl_kb.php page code according to your need. ** If you need code customization help contact with [...]
Read more »Can I see a demo of plugin option panel?
Right now, we do not provide the facility to check plugin option panel. But you can see option panel screnshots from following link. http://codecanyon.net/theme_previews/7972812-bwl-knowledge-base-manager?index=12&url_name=bwl-knowledge-base-manager
Read more »How do I disable the rotating number effect?
Go to KB option panel>Knowledege Base Page. There you will get a option called “KB List Style Type”. Select “None” from that list and save.
Read more »I have upload .po /.mo files, it but doesn’t work. Why?
Check following steps for translate “BWL Knowledge Base Manager” plugin. Inside of plugin “lang” folder you will get a file named “en_EN.po” file. To edit this file you need to install “poedit” software in your computer. Our Plugin text-domain is ‘bwl-kb’ If you are doing “localization of a plugin” for the first time, then I recommend you to check this [...]
Read more »Can I allow comment on Knowledgebase single post?
Yes, you can. Go to plugin option panel>Knowledgebase Page tab. Bottom of the page you will get a section called “comment display settings”. Turn it on to allow comment on your KB post. Remember, Theme support is required to display comment box after knowledgebase details.
Read more »How to disable the floating search and question tabs?
Yes, you can disable both of them from plugin option panel.
Read more »Can I customize Knowledgebase slug?
Yes, you can. Go to plugin option panel, there you will get option to change Knowledgebase slug.
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